STAY
OPEN
Manage tracking with prepaid wallet credit. Pay per number, or choose a membership for lower rates. Book Shipstar sea shipments and follow them on 17TRACK.
[ TRACKING // 2026 ]
TRACKING WORKSPACE // YUNEXPRESS + SHIPSTAR SEA
DISPUTE DEFENSE // COMING SOON
Keep it under the line.
Tracking is the first step. Dispute defense and the other tools shown below are coming soon, and will return one at a time.
[ TRACKING FIRST. MORE TO COME. ]
We absorb the disputes,
you keep the store
Start with tracking and a prepaid wallet. Dispute defense, retention, checkout, and the other tools below are coming soon. We will bring them back one at a time. The previews show where NS FLOW is headed.
Start on your own time
Sign up with email
Enter your email, verify your code, and open your tracking workspace.
Create an account →New user promotion
$15 in free credit
Message us on Telegram at @NSFLOW1 to claim your new-user credit. Our team applies it after your claim.
Claim on Telegram →Deposit promotion
Deposit $100. Get $150.
Deposit $100 and get $50 extra, for $150 in wallet credit after payment is confirmed.
See tracking prices →Plugs into the tools your store already runs on.
Payments, ad platforms, email and messaging - NS FLOW connects to what you already use. No rip-and-replace.
Dispute defense: coming soon
Three steps. Four systems.
Your store stays open.
This is the desk running: a dispute gets caught, the customer gets brought back, the proof gets stacked, and the case gets won. Watch each system do its job.
We watch every order
The moment a charge or shipment looks risky, we're alerted - before the bank ever hears about it.
We keep the customer happy
Your dedicated pod reaches out across every channel to make it right, so the customer cancels or postpones the dispute - and you get time to ship.
We win the rest
If a dispute still lands, we auto-file the representment with real tracking and proof of delivery - winning 70%+.
14:32:08 · chargeback filed · order #1982 · $59.00 · "item not received"
▮
Operations cockpit: coming soon
See every dispute before the bank does.
One live command desk across your stores. This is the NS FLOW cockpit running: orders landing, tracking filling in, risk scored, and outreach going out in real time.
Live exposure, shipments, win rate and open cases - your whole risk picture on one screen.
Exposure at risk
$38,429
SHIPMENTS · 24H
210
8 labels cut
WIN RATE
72.0%
9 resolved
Open cases
5
Auto-fulfill on
Destinations · 24H
Dispute risk
Elevated · 3 flagged · desk on it
last in: #1040 · $129.00 · US
Every order flows in and gets a risk score, so the desk acts before a chargeback is ever filed.
Outreach · Going out
sorry for the wait, we moved you to priority
your order shipped today, tracking is inside
Elevated · 2 flagged · 2 outreach sent
[ THE PLAYBOOK // COMING SOON ]
How a dispute gets stopped
- 01Case ReviewA future service for reviewing your offer, customer history, and dispute.
- 02Instant AlertBuilt-in dispute alerts flag every chargeback the moment it is filed - while there is still time to act.
- 03Gift + Handwritten LetterA physical gift and a handwritten apology for the delayed or undelivered package - a human gesture that de-escalates.
- 04Negotiate & PostponeProprietary outreach negotiates directly with the customer to cancel the dispute - or reliably postpone it - so the store keeps running longer.
- 05Auto-Claim the RestIf it still sticks, we auto-file the representment with every document, tracking number, and proof of delivery - winning 70%+ of what remains.
[ RETENTION TOOLKIT // COMING SOON ]
Make the customer happy.
The dispute takes care of itself.
Every play here is real customer service - genuine gestures that give the buyer a reason to withdraw or postpone the dispute on their own. That buys you the days to ship and close it clean. Retention, never coercion.
Plays fired
- 01Proactive delay outreachStandby
- 02Gift + handwritten noteStandby
- 03Live tracking sharedStandby
- 04Expedited free reshipStandby
- 05Refund or store creditStandby
- 06VIP discount + priorityStandby
Proactive delay outreach
We reach the customer the moment a delay is detected - before the frustration ever hardens into a chargeback.
Apology gift + handwritten note
A physical gift and a handwritten apology letter for a delayed or undelivered package. Real goodwill, not a form email.
Live order & tracking status
Instant, real-time order and tracking status, so "where is it" never turns into "I never got it."
Expedited free reship
Send it again, faster, on the house - the cleanest way to answer a genuine missing-package claim.
Refund, partial or store credit
Partial or full refund plus store credit when fairness calls for it, keeping the customer whole and the relationship open.
Next-order discount + VIP handling
A discount on their next order and priority, VIP-level handling that turns the complaint into loyalty.
YunExpress tracking and Shipstar sea booking.
Book a real Vietnam to USA sea shipment and get a Shipstar tracking number you can follow on 17TRACK. Freight is billed separately from the tracking fee.
TNTYunExpress[ NS FLOW ANALYST // COMING SOON ]
Throw a dispute at us. Watch it get handled.
The live analyst experience will return in a future release. Create a tracking account with your email.
LIVE VOICE + VIDEO · 3-MIN PREVIEW · MIC PERMISSION REQUIRED
NOVA - NS FLOW AI ANALYST · ANSWERS LIVE, CAN MAKE MISTAKES · 3-MIN PREVIEW, THEN SIGN UP
Your data stays yours.
We built NS FLOW to see as little as possible - only what you connect, always encrypted, always fenced to your own account. No tenant's data, no order data, ever sits unencrypted.
Encrypted end to end
Everything travels over TLS and sits encrypted at rest with AES-256. In transit and on disk, your order and customer data is never in the clear.
Credentials we can't read
Your store and channel tokens are sealed with AES-256-GCM before they're ever stored - kept as ciphertext, not plaintext our team could read.
Walled off to your account
Your data is tenant-isolated. Your login only ever reaches your own orders, customers and disputes - never another store's, by design.
You decide what we see
We only ever touch the stores and channels you connect for the service - nothing more - and you can revoke that access at any time.
[ STORE-LONGEVITY SERVICE // COMING SOON ]
More support for your store
Dispute defense and customer recovery will return with their own service terms. These services and any healthy-store commitment are separate from the tracking plans available today.
- Separate service terms when dispute defense becomes available
- Guaranteed healthy-store term, set by the plan you choose
- Dispute ratio held under your processor's threshold
- Legitimate mitigation only - real outreach, real proof, no card-network games
[ ROI CALCULATOR // SERVICE PREVIEW ]
What 50% more runtime is worth
Explore an illustrative scenario for the dispute-defense service planned for a future release. The calculator is a preview, not a promise of results from a tracking plan.
Your store today
With NS FLOW
+4 months of runtime (50% longer)
Extra revenue unlocked
$192,000
over your store's extended lifetime - $384,000 becomes $576,000.
[ PLANS ]
One wallet. Two ways to track.
Start with no monthly fee, or join Membership for lower tracking prices. All prices are in USD. Create your account, then add wallet credit when you need it.
Pay As You Go
No monthly fee
Membership
$100 monthly
Deposit promotion
$150 credit for $100
Tracking charges use your wallet balance. The monthly Membership fee is separate from tracking credit.
Sign up with emailPay As You Go
No monthly fee. Pay for the tracking you use.
Start with prepaid wallet credit
- YunExpress tracking: $0.40 each
- Shipstar sea tracking: $1.20 each
- Tracking charges use your prepaid wallet
- Create your account with your email
- No subscription required
Membership
Lower tracking rates for regular use.
Monthly membership + tracking usage
- YunExpress tracking: $0.05 each
- Shipstar sea tracking: $0.50 each
- Tracking charges use your prepaid wallet
- Create your account with your email
- Cancel renewal anytime; keep your paid month
Your membership, your choice
Membership costs $100 for one calendar month, plus tracking usage. It renews from your prepaid wallet while there is enough credit. If your balance cannot cover renewal, your account returns to Pay As You Go. Cancel renewal anytime and keep member rates through your paid month.
Shipstar sea booking is live. Each booking creates a real Vietnam to USA ocean shipment and returns a Shipstar tracking number with 17TRACK support. The sea rate above covers tracking only; freight is quoted and billed separately by Shipstar. Other panels are still coming soon and are not included in these tracking plans.
[ MORE GROWTH TOOLS // COMING SOON ]
Grow revenue, not your dispute ratio
Survival is the floor, not the ceiling. Once your account is stable, we run strategies to increase sales and monthly subscription revenue while alerts, direct outreach, and per-charge tracking keep your ratio low as volume climbs. We have done this inside 9-figure e-commerce operations - we know the CRMs, the full flow, and how to keep customers happy at scale.
Managed operations: coming soon
A real desk behind every store.
Not a dashboard you babysit. A 70-plus person team and an always-on AI that reach your customers the moment a delay is detected - so the dispute window never opens in the first place.
Reaches every customer, 24/7.
NS AI automatically reaches your customers across every channel the second a package slips - and answers back around the clock with a natural, slightly human delay so it never feels like a bot.
A dedicated pod that knows your store.
One small pod owns just 3-4 stores, so they know yours cold. Anything complex the AI hands to a real specialist who replies within 30 minutes - because every minute a customer waits is a minute they can file a dispute.
[ AGENCY AD ACCOUNTS // COMING SOON ]
High-limit ad accounts, on rent
Agency ad accounts are part of a future release. The platform previews below show the planned service, separate from the tracking wallet and monthly Membership.
Meta
Agency-tier Meta ad accounts with high spending limits and a trust level personal accounts never reach. Launch aggressive creative for subscription offers without watching a fresh account get flagged on day one.
Agency account rentalComing soon
TikTok
High-limit TikTok agency accounts built for scale. Spend hard on winning creatives the moment they hit, with fast top-ups instead of waiting on limit reviews.
Agency account rentalComing soon
Agency Google Ads accounts with high limits for search, Shopping, and YouTube. Stable infrastructure for the evergreen side of your funnel.
Agency account rentalComing soon
Agency access is coming soon
We will reintroduce agency accounts with their own setup and pricing. Your tracking deposit does not activate an ad account.